We make customer service a priority.

GENESIS offers you the complete service package. Repairs, factory overhaul of your shears, on-site service for your GENESIS attachment or genuine spare parts – we offer everything directly and without complications. Our service team operates throughout Europe and can offer individual support.

Spare parts

GENESIS quality is more than just the sum of all the parts. And yet, every single component counts. It is therefore essential that genuine GENESIS spare parts are always used when repairs are necessary.


On-site service

The on-site service offers a great advantage for you, because the shears remain at your facility and do not have to be transported. This results in short response times and therefore reduced downtime.

Factory overhaul

During a factory overhaul, all components of your used shears are checked, repaired if necessary and reinstalled or replaced with genuine spare parts, and the shears are restored to the factory standard